ExtendaTouch FAQs

Chapter 1: What is ExtendaTouch and How to become a member Chapter 2: Finding areas of interest Chapter 3: Connecting with other members Chapter 4: Giving Help, Getting Help and Asking a Question Chapter 5: Navigating the feed Chapter 6: The profile menu Chapter 7: Participating with other members Chapter 8: Participating in group discussion or leaving a message for other members Chapter 9: Navigating the Hamburger Menu Chapter 10: Using Search Chapter 11: Advance Search: Toggling Subjects Chapter 12: Didn’t find what you were looking for? Chapter 13: Reporting inappropriate behavior

Chapter 1: What is ExtendaTouch and How to become a member

What does ExtendaTouch do? It enables members to find Subjects and sub-topics of interest and browse invisibly until you decide to “give help”, “get help” or “ask a question” within a specific interest.

How to use ExtendATouch: The application is designed to refine your areas of interest in order to connect anonymously, securely and promptly with others experiencing the same interests.

How do I become a member? Click "Join". join-image

chapter1-1.png ExtendaTouch is entirely free, anonymously private, and secure.

You may sign up using your Google, Facebook, Microsoft or Apple account, which allows you to sign in using any account and avoid having to remember an additional email and password. The last step on the following page is to provide a user name, which is not your own.

The other method, which is entirely private, is to provide your email address, which is saved on an encrypted remote server, and click Submit. The next page will ask you to enter your user name (not your own) and a password that is known only to you. You may change it at any time.

Chapter 2: Finding areas of interest

You can choose to participate in multiple areas of interest.

Start Here: First click on a word that is a subject of interest. You will see a down arrow next to subjects that contain sub-topics for further refinement.

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Chapter 3: Connecting with other members

After choosing your Subject or sub-topic, you will be transported to a feed. A feed is a list of other members, which can be sorted, by clicking Connect with other members. The top of the feed shows your topic choice and a short description about the Subject or sub-topic.

The first block is your opportunity to add your profile as someone who would like to Give Help (), Get Help () or Ask a question (). Please feel free to add your content in as many Subjects or sub-topics as you wish. Adding your profile is covered in the next chapter.
The next block controls the feed. You can choose to contact members who can give help(), members who need help () or those who are asking questions ()
You can also toggle between the 3 different areas to to browse and request contact with any member.

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Chapter 4: Giving Help, Getting Help and Asking a Question

If you choose give help, a screen will appear for you to enter your experience, thoughts or stories you believe other members will benefit from learning about. An optional area allows you to check a gender and the number of years of experience, which will let members know how knowledgeable you are. Members who show more experience can help members who are new caregivers.

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If you choose to get help, a screen will appear for you to enter your experience and let other members know what type of help you need. Since ExtendaTouch is anonymous, you can comfortably engage in self-help regarding subjects you might not wish to discuss publicly. Caregivers experience stress, isolation and often neglect self-care. This is an opportunity to engage with other members and get help.

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If you choose to ask a question, a screen will appear for you to ask a question in the specific subject or sub-topic where you have chosen to communicate. Members can ask up to five questions in each Subject and sub-topic.

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Chapter 5: Navigating the feed

When you select a subject or sub-topic, the first block you see in the feed is an opportunity to Add or update your profile. It allows you to update what you have previously written for members to view or select a profile entry you have not yet chosen and add it your to your profile. In the image below, the avatars with stars next to them signify members who can give help in the Subject of Addiction.

The second block is an opportunity to Connect with other members. If you select Need Help, you will see these entries and can choose to Request contact with a member you would like to connect with.

The entries below that show Private message are members you have previously asked permission to connect with and they accepted your request. You can click Private message and enter a private chat with them. If they are not online, what you type in chat will show as a notification next to the bell and an email will go to them, letting them know you have left a message.

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Chapter 6: The profile menu

The Profile Menu: The profile menu is located in the upper right-hand corner of the screen where your avatar profile avatar is located. chapter-6-1 The down arrow will open

The menu serves these functions:

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My private chats display all the chats you have engaged with other members. The detail of your last chat or a message if you are not online, text will show your last message or chat.

You can also access this screen by clicking on this icon at the top of the screen.chapter-6-3
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Edit my profile allows you to upload an anonymous avatar to your profile.

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You may change your personal information.

Geolocation. ExtendaTouch provides a geolocation feature, which displays relative distances between members who opt-in to turn this feature on. Your location is not location specific, so no member’s address is ever exposed. If members are 6.2 miles or closer, the display will show near you.

To try using geolocation, go to Edit My Profile by clicking the arrow under your avatar in the upper right hand corner of your screen. Toggle the slider ON to enable geolocation. You can disable it at any time.
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View my Profile. This screen allows you to toggle your activities:

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-Who I follow shows a list of the members you chose to follow.
Clicking on a member in the list of members will bring up their profile.

When reviewing another member’s profile, you can:
- Request contact (exactly like the feed button to request contact)
- See who the member follows (they may be a match for you too)
- See the questions they asked (You can answer them)
- See the Subject and sub-topics where they can give help
- See the Subject and sub-topics when they asked to get help

On your profile, Give help shows a list of the Subjects and sub-topics you chose to share your story, an experience or offer to lend an ear and provide positive support, inspiration and hope. chapter-6-8

In this screen, Alzheimer’s Stage (the third name on the list) is open. Each entry, when chosen, will open up and show what you wrote. A manage button allows you to edit or delete your entry

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Get help and Questions work exactly the same as Give help

Chapter 7: Participating with other members

Everything is opt in so you can decide who to connect with on ExtendaTouch.
This is how it works:

1. Request contact: If you want to connect with another member, click “Request Contact”. request-contact-image

2. A screen will appear where you can write a short note letting the person you are requested contact with why you are making the request.

3. The request contact icon will turn to “pending”. pending-image

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4. You will receive an email confirmation of your request. The member you requested to contact will get an email. If that member does not reply to you within 24 hours, a reminder will automatically go out, asking the member to accept or decline your request, so you can find others for relevant connections. chapter-7-2png
5. When your request is accepted, the “pending status” will turn into a “private message” icon. You can now chat privately or leave a message if the person is not online at that moment chapter-7-3png

Following other members: The Heart allows you to follow another member.
Hearts are outlined in blue in the feed Clicking on them turns them red.

Chapter 8: Participating in group discussion or leaving a message for other members

Every feed in a Subject or Sub-topic has a public area anchored at the bottom of your screen labeled Join the Public Conversation. This is a place for members to have group discussions. If there is no one is present and you want to convey something, type your message and it will be seen by others when they enter the room. Feel free to ask questions, add a thoughtful comment about the Subject or sub-topic you are participating, or even tell about new discoveries. This is your areas to conduct a public forum.

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Within the community forum, you will find 3 control button on the right of the entry. Click on them will allow you to copy, edit, replay or delete and entry depending if is your entry or another members’.

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Chapter 9: Navigating the Hamburger Menu

The Hamburger Menu: The hamburger menu on the upper left-hand corner controls basic functions of the application. Clicking on the three lines brings up a menu. The menu serves these functions:
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- Home takes you back to the opening screen
- Search a Subject allows you to search by subject
- Search a Member allows you to search a member by username
- Contact Us opens up an auto-email to send us a message
- About Us tells why we exists and what we are doing
- Tell a Friend opens an email for you to refer ExtendATouch to a friend and expand our community.
- FAQs for your reference

Chapter 10: Using Search

The Blue Search Button is another way to access different feeds.

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Clicking on Search bring up the subject search screen. It enables you to see the Subjects in alphabetical order. Pressing the plus sign (+) sign will open up sub-topics. Clicking on any of them will bring you into the feed as an invisible browser.

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Chapter 11: Advance Search: Toggling Subjects

Advanced Search: Toggling Subjects
The first number in each Subject is the number of entries in the Subject. The second number is the number of entries in the sub-topic.

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Using Subject Search:

chapter-11-5 Type a word into the search bar. In this case, the word pain showed two highlighted sub-topics under the Subjects Arthritis and Back Issues. Clicking on either highlighted word will bring you into that feed as a browser

Chapter 12: Didn’t find what you were looking for?

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The number of Subjects and subtopics will grow organically as community members suggest them. click here to start will bring up a new subject request screen.
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Type in a subject request (fractures) in the search box and click search when the search button lights up. If your entry is not in the database, and you want to add it, click next.

You can Add to the main Subjects or choose from the list below to request it be a sub-topic.

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A blue box will appear around your selection and the select button will appear. Select whether you want to give help or get help and send your request. We will get an immediate email to review your request and add it to the appropriate Subject or sub-topic.

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Chapter 13: Reporting inappropriate behavior

Your safety is a top priority at ExtendaTouch.
How to report inappropriate behavior:

When a member requests contact with you, and displays conduct that you feel is inappropriate, either in a private or public chat, click on their avatar, which brings up their profile.

Click on the block button and a form will appear.
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If you wish to block a member from contacting you independently, there is a check box under the text box on the on the lower left in the form where you can check the box and block a member from contacting you. It will take effect immediately and does not require our review.

If you feel we should investigate the inappropriate behavior and possibly ban the member from the entire site, please fill out the form.

Since private chat is confidential to you and other member, please copy and paste their inappropriate message into the form so we have a copy of what was communicated.

We will get your message and communicate immediately with the offending member.

After investigation, if we conclude their actions are inappropriate and violate our community standards, we may block the offending member from the entire site.

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ExtendaTouch does not provide medical advice, diagnosis or treatment. You should always consult with a qualified physician for any medical advice that is offered.